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DIAMOND Precast Concrete Ltd.| 7520 Conrad St | Burnaby, BC V5A 2H7

Tel: 604.415.5181 | Fax: 604.415.5185 |

Section: 13

Date: 12/03/2015

Edition 1, Revision: 0

Page: 1 of 2

Section 13: After Sales, Service and Warranty

The majority of products manufactured are sold to contractors / builders who carry out the

installation as per city corporation guidelines; they follow MMCD specification.

Regarding Contract:

Diamond Sales Representatives review each contract. They are reviewed with the original tender

and the quoted specifications. The difference in contract is be noted and rechecked regarding

product compliance with CSA standard 23.4. They confirm the production capability and ability

to match the products within the limits of CSA A23.4 -09 compliance, as well as other standards

and specifications, if any. In case if contract does not comply CSA standard, it should

immediately notify to customer about deficiency of not meeting the CSA standard and inability to

label the products produced from CSA certified Plant.

Sales records maintained and reviewed periodically by the Sales Team.

The Production Date is recorded on each Packing Slip for all the material shipped or picked up at

the Diamond site. Packing Slips are provided to each customer; as well, one copy is retained

alongside the corresponding Invoice. Each Invoice and matching Packing Slip goes to customer

and one copy are retained with Invoice.

Three major problems are addressed by the Sales Team.

Managing of Complaints

We typically try to address them timely and see what really happened.

We log all complaints related to quality and do analysis to make sure it is not repeated

again and if we needed repair form to the correct size.

Steps taken to address complaints from sites are:

A. Speak to our driver that delivered it, see if he/she recalls anything wrong with

product

B. Ask customer to supply picture/photo to us of the rejected item

Offer to send a free replacement with good quality product and bring back the old one

At the end of the day, Diamond ensures customer satisfaction as first priority.

Managing Customer Returns.

All material returns are to be approved by sales in charge; accounting is to be

informed.

Reason of return is evaluated by Sales, Yard personnel, and/or the PM.

If Return is due to product defect, then a non-conformance procedure will take place

as described in Section 11

PRECAST CONCRETE

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